Last updated on March 31, 2024
Introduction
For the purpose of Refund and Shipping policies, The term "we", "us", "our" used anywhere on this page shall mean PAL BUILDING PLAN AND DESIGN LLP, whose registered/operational office is 3/1/4/C, A C Sen Road, Morepukur Hooghly WEST BENGAL 712250. "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.
Refunds & Cancellations:
We regret to inform you that refunds and cancellations are not entertained on our site due to the nature of our products. As we provide digital services such as site plans, layout plans, 3D front elevation, interior designs, exterior designs, etc., once these services are delivered, they cannot be returned or cancelled. However, we value customer satisfaction, and in the event that you are not completely satisfied with our services, we encourage you to reach out to us. Our customer support team will strive to address your concerns and find a suitable solution. Your feedback is important to us, and we are committed to ensuring a positive experience for all our users.
Shipping & Delivery:
Due to the nature of our digital services, our shipping process is instant for most products. Upon completing your payment, services such as site plans, layout plans, and other digital designs can be downloaded instantly from our website. We understand the importance of prompt delivery, and our streamlined process ensures that you receive your digital products without delay. However, for certain services where delivery may require additional processing time or unless otherwise mentioned, we will provide clear communication regarding the expected delivery timeframe. Our goal is to provide efficient and convenient service to our customers, ensuring a seamless experience from purchase to delivery.
For any queries, you may write to us at support@designyourbuilding.com